What Washington Residents Are Saying:

"Norman Construction deserves its sterling reputation. Jim Norman is a skilled craftsman who takes great pride in his workmanship. Everything he touches shows his skill, attention to detail, and overall deep knowledge of all aspects of home construction and remodeling. Jim is an experienced contractor. He schedules the work to be done in proper sequence and on a reasonable timetable. He takes personal responsibility for any work he contracts out and he uses only reliable, experienced workmen. I always felt that Jim was on our side. He interceded on our behalf when dealing with contractors and insurance companies on true costs of repairs and replacement from damage claims. He helped us make remodeling decisions that were in our best interests. I specifically appreciate his suggestion to create a landing area at the bottom of the stairs and angle the doorways, the beautiful job he did matching the ceiling color in the living room to the fan, his suggestion to put in a tower in the basement bathroom, his very excellent advice to replace the kitchen counters and sink (I say a silent thank you every time I fix a meal), and his profoundly good advice on the best way to heat the basement.

Major projects were completed on time and frequently ahead of schedule. What a thrill to return from our California trip to find all the carpet installed upstairs and down! Jim does great finished work. He helped make a nicely designed house into a sunny, restful, comfortable home. We've been in our home 4 months. I have yet to find one iota of unfinished or careless work. Thank you for hanging in with us after the April water damage and for looking out for our best interests through the reclamation process. We appreciate everything you did for us. We would use Norman Construction for any future construction projects and we are happy to recommend Jim and Melinda to any of our friends and acquaintances."

Leo & Mary Kay DiValentino
Spokane, WA
 

"WE ARE THRILLED! We couldn’t have asked for a better remodel experience than the one we had! The highlight for us was the attention to detail and the cleanliness during the remodel. Everything was so tidy at the end of each days work!! I’m definitely cooking more in my new kitchen! It is wonderful to have the extra cupboard space. I love having everything in it’s place all organized. Honestly, the house feels brand new with the carpet, paint and tile (besides the kitchen). It’s like we moved but get to keep the same neighborhood and neighbors. We LOVE IT ALL! Friends and family that have seen it love it too! I’ve had numerous compliments about the ‘tuscan’ style and feel of the kitchen. Thanks!"

Clint & Cheryl Branz
Spokane, WA
 

"IN ONE WORD, BEAUTIFUL! Since both my husband and I work full time, during the day, we appreciated that Jim would phone us each evening just to touch base. He would give us a progress report and ask if we had any questions. Jim’s attention to detail in the rounded corners on the countertop and the fine woodwork around windows and doors makes me proud to show off his skills.

The first time I hired Jim Norman was nearly 20 years ago. He updated the kitchen in my first home. Since then Norman Construction has done four construction jobs, the most recent was a guest suite in our daylight basement. Jim is the most respected and respectful contractor I have ever met."

Steve & Colleen Niemczyk
Spokane, WA

"Jim Norman came to us highly recommended for remodeling work. He fulfilled all our expectations for a quality job. He is a true craftsman and is very professional. He submitted a detailed bid. He offered options and suggestions and considered our wishes to complete the job. He was prompt in completing the work and always left the site neat and clean. He returned materials that were delivered less than perfect and kept busy while waiting for another delivery. We were in good hands with Jim. We wouldn’t hesitate to recommend Jim to friends who were considering a remodeling. We would certainly hire him to do any future remodeling."

 Laramie & Carley Rice Spokane, WA

"We really appreciated the workmanship (quality of work) and the thoughtfulness in trying to be unobtrusive and as clean as possible. Jim was very helpful throughout the whole process, which made the distance a little easier on us. His recommendations were very useful. Also, the job was done in a very timely fashion, which was greatly appreciated. Our kitchen is usable again, and we are just waiting for the second phase.

We hired Jim many, many years ago and figured if he was still in business he must know what he is doing! Hope you’ll come out and do some other jobs in the future for us."

Shan Hayes
Davenport, WA

"Highest degree of integrity and commitment to excellence. My deck project was completed on time at an agreed cost. The work was done with a handshake and I knew I could count on Jim to do it right and on time."

Tom Talkington
Spokane, WA

"We were both very pleased with the work your company did for us. The quality of work was exceptional and Jim is pleasant and easy to work with.

Jim raised our kitchen ceiling and replaced our old fluorescent lighting in the kitchen and laundry room with updated recessed lighting. It was a difficult job because of the radiant heat in the ceiling. The kitchen is beautiful and it looks clean and modern compared to its old ‘70’s-‘80’s look. It’s a brighter more open working space now and when my 6’10” brother-in-law visits, he will be able to stand in the kitchen without brushing his hair on the ceiling! We both love the lights over the bar. We appreciate all of Jim’s extra work moving our water pipes around and his observation that our attic insulation was about half of what we needed (we had that taken care of)!

We also appreciate the pictures he took of our in-ceiling water pipes and his saving the piece of sheetrock imbedded with the radiant heat wires (weird). We know the job was complex and not in a very high price range, so we’re extra grateful. Thank You!"

Gerald & Ginny Kaschmitter
Spokane, WA

"We feel very confident that you do quality work. Jim was able to match the wood from our ‘1960’s kitchen cabinets’. I had a microwave built in above my stove, which gives me a lot more counter space in my very small kitchen. We will have you work on our bathroom in the near future."

Dale & Karen Malsom
Spokane, WA

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Dear Jim and Bill,
Surely thought by now we would have received a bill from you for the repair of our bathroom door. We really didn’t expect to have it repaired for free. “Next day service” was also far more than we possibly could have hoped for! Thank you both so very much!

Many thanks again for coming to our “rescue” in the repair of our bathroom door. We still love and appreciate all your great work you did for us in our remodeling project. Everyone loves our bathroom!

P.S. We were both relieved to see you were able to get us the faucets we could regulate in our choice of styles. Many thanks. Sincerely,
Alice & Arnold Clausen
Spangle, WA

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Jim,
Great job as usual! We really liked Bill a lot. He runs as he works! Thanks a lot,
Jack & Wanna Lee Bartol
Spokane, WA

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Jim and Bill,
Thanks for your “Quality work” in our bathroom and kitchen. Thanks for fixing around our ceiling light in the kitchen — that was extra special!
Larry & Donna Nielsen
Spokane, WA

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Thanks Jim for all the hard work you did at our house. We appreciate it.
Steve & Mary Barnum
Spokane, WA

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Jim,
Thanks again. The bathroom looks great. We'll get back to you soon on the other bathroom.
Debbie D.
Spokane, WA

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Jim, Bill & John,
Just want to say thanks for the nice job you did on our bathroom. We appreciated your professional manner. Congratulations Bill on achieving your CGR!
Bob & Lorraine M.
Spokane, WA

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Dear Jim,
I have caught myself numerous times this week just standing in my newly remodeled bathroom staring and admiring your workmanship. I have invited three neighbors over just to show it off! I guess that means that I should write this letter and let you know how pleased I am.

First of all, the care you took to keep my house clean by putting down drop cloths and keeping the drywall dust vacuumed up was greatly appreciated. I didn’t have to clean house at all after your remodel job. Second, the quality of your work is fantastic. I especially admire the extra planning and time it took to do the shower stall ceiling. The pattern of the tile around the recessed light is gorgeous. Your timeliness and care was extraordinary.

I look forward to hiring you again in the future.
Mary N.
Spokane, WA

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Jim,
Thank you for coming back and making the window design fit. The door is so beautiful! The sink also turned out great!
Jamie L.
Spokane, WA

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Jim has done work for me at my home and I can honestly say his work is perfect. I have highly recommended him to my customers and friends. He changed all the windows in my home, and when he was finished you would never know anyone had been there. When you want the best work done in Spokane, you must call Jim !!!!!
Dave Killworth
Spokane, WA

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Thorough and concise, with a genuine knowledge of the business. Customer service and patience is a strong point. Customers appreciate his efforts in completing every project on time without looking hurried. Projects have a professional look to them, and not just bolted together.
Scott Howe
Spokane, WA

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Jim,
Everyone that has seen the patio has liked it. Good workmanship is good advertising. It will afford many days of pleasure to the family. Thanks for a job well done.
John, Margaret & Carolyn
Spokane, WA

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We had Jim do some remodel projects here and he was extremely neat and clean during all phases of his work. His scheduling was always what he said it would be — very professional! I’ve known Jim for 8 years and have been both a customer and a supplier. He has a very great attitude and an excellent control of his business. He has always demonstrated thorough knowledge of his products and services offered. He’s one of our best !!
Ron Williams
Familian Northwest
Spokane, WA

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Dear Jim,
I want you to know that we are VERY PLEASED with the job you did putting in the door. I am so happy that Betty S. recommended you to us.

When I went to our bank to get this cashier’s check, the bank cashier said she was looking for someone to do some work in her home and I told her that you did good work! She took your name, so hopefully she will give you a call.

Thanks again and if we need more work done; we will sure give you a call.

I am pleased with the electrical work also.
Carolyn E.
Spokane, WA

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Jim,
We would like to take this opportunity to thank you for all the help you have given us. Your workmanship is of top quality and your professional attitude is greatly appreciated. Please feel free to use us as a reference at any time, you have our highest recommendations.
Dick & Robyn Lovejoy
Spokane, WA

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Jim Norman,
Thanks for a job well done!
Colleen O.
Spokane, WA

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Norman Construction did a superb job! Thanks Again.
Rick M.
Spokane, WA

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Jim,
Thanks so very much for such a wonderful and fast job. I could hardly believe that you were there — I couldn’t find the mess I expected. Hope to start the next project sometime in the fall. Thanks again.
Ann
Spokane, WA

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In March of 1990 we had Jim Norman remodel our bathroom. His knowledge of the products available was seemingly limitless. His workmanship was exemplary, as was the work of his sub-contractors. He started the project on the proposed date and finished in a timely manner. The project was well planned, well thought out, and executed within degrees of perfection. We are quite pleased and would highly recommend his work to anyone.
Jamie L.
Spokane, WA

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Jim,
Thank you for a job well done. Talked with the (tenant) family and they were real pleased.
Amelia L.
Spokane, WA

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Enclosed is payment, in full, for the recently installed medicine cabinet and the charges for installing a towel bar and paper holder. Thank you again.
Your work is beautiful!
Darlene B.
Spokane, WA

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Jim,
We are really enjoying the new doors and lock sets. Everyone compliments the front door — it is beautiful! Those who know compliment the shop door as well. Hope all is well with you and your family.
Tom & Marion S.
Spokane, WA

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Jim,
Thanks for all your hard work on the house. We are so thankful you’ve helped transform the relic into a livable home. The moldings and doors are just amazing - - we’re so impressed!
Paula & Phil Price
Tacoma, WA

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Jim,
Our home inspector, Gary Fuller, recommended you. We were very happy with all of your work. There were some extras that were done at no cost just to make sure the job was done correctly. We really appreciated the extra effort of our new home. The thorough explanations of the work and progress helped me understand the project more. We had a dangerous outlet found and that was fixed at no charge. That showed me you cared for my families' well being - which is my priority. Some of the benefits that we value most is: 1. On our porch reinforcement, you used lumber from a structure you removed from inside our home. This helped to cut cost, saved some trees and showed us that you can be practical and economical while keeping the quality high. 2. Safety — You went the extra mile in two instances to make sure my family would be safe in our home - fixed an outlet and removed an unused pipe. Thank You.
Juan Mas
Spokane, WA

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Jim,
Overall your company did great! The requested work was completed in a timely manner. During and after all the work, the area was neat and clean. We were concerned about damage to the ceiling in the kitchen. After the work was done the damage was completely repaired and you couldn't even tell that there had been any damage at all. Thanks.
Allen & Lori Randall
Mead, WA

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Jim and Melinda,
We were very impressed with the high quality of workmanship and the professionalism of the staff at Norman Construction!!

We appreciated the information that Jim gathered for us regarding the maintenance of our new floor. Our new floor looks better than it did when it was originally put down. We appreciate you spotting and correcting the mistakes that were made by the previous contractors. The honesty and integrity that comes with Norman Construction is a bonus. We will continue to highly recommend your company!!

We were very pleased with how neat and clean the project areas were kept during the construction and after all the work was completed. We also want to thank you for all the extra work you did along the course of construction at NO CHARGE.
Dave Kokot
General Manager
Spalding Auto Parts
Spokane Valley, WA

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Jim and Melinda,
First of all, you must know how I feel about your company or I wouldn't have called you for new jobs so many times. The remodel of my bathroom was a particular joy to me. The lighting, flooring, new countertop, mirrors etc. etc., It was a complete renewal. On my rental property my tenants have been so pleased with the work that was done. Also one of the ladies was so surprised and pleased that the work site was cleaned up so quickly. I'm also so happy with my floors - easy to keep clean and I can't even tell where it was joined. I have recommended you to several people and will continue to do so because of the good work you do at a reasonable price.
Lena Brown
Spokane, WA

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The pocket door looks awesome! The vanity looks awesome! The tile looks awesome! Everything just looks great! I really love that pocket door, and the closet looks nice too. THANK YOU!
Linda Hills
Spokane, WA

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We are very satisfied with the shower renovation recently completed! The promptness and efficient way in which the work was completed made us very happy.
Mr. & Mrs. James Pope
Spokane, WA

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Not only did you clean up your own messes you cleaned up some of mine as well! What a pleasant surprise. Everything turned out even better than we had expected. We're very pleased with the remodel.

Pat & Dee Cerutti
Spokane, WA

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The work done by Norman Construction is some of the most quality work we have seen. We feel very comfortable with Norman Construction working in our home. We were quite impressed with the fact that they put cardboard down under their work truck so in the event of drips it would not leave a mess in the driveway.

It's nice to walk through the downstairs rooms and not see those gaping holes that led into the unfinished hallway closets. The new finished entrances look sharp and the doors fit perfectly. The care and concern Norman Construction took when doing our job was as if they were doing it in their own home !! Thank you.
Dave & Sheri Kokot
Veradale, WA

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I could not be more pleased. You did a wonderful job as always. You are always on time and clean up each day. This makes it "easy" to live with remodeling. I love my kitchen. This year I had room for the turkey in the new oven. I also had more than enough counter space - plus everything is easier to clean up. I've received many compliments on the upgrade. It really makes the house look more modern. The family room is warmer now and so much brighter with the old stove and carpet gone. Thanks so much. Merry Christmas and a great 2002!
Kathy Smith
Spokane, WA

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Norman Construction is professional, dependable, trustworthy, thorough, neat & clean, sticks to time frames, and does first rate work. You completed the job on time -– always leaving the job site neat and clean at the end of each day. Your work has added to the resale and overall value of our home. Thanks guys – we will call for your service again!
Robert & Debra Kellerman
Spokane, WA

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Overall, we are very pleased with everything that was done. We felt that Jim sincerely wanted to help us, and that the quality of his work was the same for us as it might be if he was working in his own home. Most importantly, we have peace of mind and an enhanced sense of security now that our structural issues are resolved. Also, we have a much 'cleaner' final product than we had before Jim did the work. We are definitely interested in having Jim complete more of our work - our money and Jim's time permitting! Call us when you can, Jim - the drywall is in so we are looking at 'moving on'!
Peter & Shelley Holden
Spokane, WA

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Hi Jim,
You remodeled a bathroom in my upstairs, about six years ago. I was real pleased to get your newsletter. I think that you did the best job that's ever been done at my house with absolutely no problems afterwards. I will always remember that and I will be very happy to recommend you to other people. And if I ever have another remodeling job, I will certainly call you.
Leona Harris
Spokane, WA

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We have enjoyed the experience of ALL our projects . . . from the start of an idea thru the process to the final result. The schedule is kept, cleanup each day and those little extras that come from dealing with the entire NORMAN company / Family. Tom's favorite experience was watching his garage grow from a 2 to a 4 car space with the changes in roof line and deck. The new larger shower comes in a close second. Tom is HAPPY!

I love all my updates in my kitchen and bathrooms, but especially the WELCOME that comes from our entry with glass, tile and green door (your favorite!) Each project has updated our 1969 home in giving us more storage as well as making it more energy efficient and touches that help us as we become 'senior citizens'. (i.e. door levers, higher counters, etc.) Thanks so much from Mr. & Mrs. Homeowner in Brentwood. We're watching that chipmunk for you —
Tom & Linda Talbot
Spokane, WA

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Overall, we feel your quality work, painting and construction is exceptional. Our last project was a garden window in our bathroom upstairs and a base for an existing garden window in the kitchen.

Our kitchen window in the winter lets drafts into our home. Now it is well insulated and comfy. I have been able to grow bulbs I would never have attempted. I love the bathroom one as well. It makes the small room seem bigger and plants are the drapes to shut out exposure and bring privacy.

For the kitchen window, Jim cut the boards to match the outside exterior of our home. It would not be known they weren't put there when the house was built. The kitchen window was done by another company and though we didn't ask for cheap - it is! However, with the outside base Jim designed under it, it fits in with the house, is well insulated and is sturdy enough to hold my plants!

I'm saving for my next project — matching tile and wainscoting on that bathroom! You exceed any competition at a fair price!
Jack & Wanna Lee Bartol
Spokane, WA

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The work was excellent! Jim arrived when he said he would, cleaned up every night and finished the project on time. We look forward to having you replace our upstairs bathroom.
Carl & Karen Smith
Spokane, WA

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Excellent work. Very Professional. I was unfamiliar with kitchen remodeling. Mr. Norman offered suggestions and explained various products. The results were wonderful! I value his expertise in all phases of the construction. His knowledge made the project go smoothly and within my budget and time.
Bernita Fraser
Spokane, WA

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You were wonderful to work with. You did what you said you would, when you said you would do it. We could count on you. We loved that you were on site to oversee the work and did not subcontract it out. We loved coming in to see the progress made every day! You were thorough and honest in your estimate. You were very accurate in your time estimates and projects. You started and finished and did not go off to other places. You were very patient and gave us good advice on vendors and products. The outcome was lovely. Everything works and looks great, from the slider change-out to tiles and floors. I have given your name to a number of people as an honest man and great contractor to work with.

Drew & Alice Anderson
Spokane, WA
 

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